Administration & Office Support,Community Services and Development,Customer Service
ABOUT US
SydWest is a not-for-profit organisation which is committed in providing a broad range of services across Greater Western Sydney, Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offering flexible and quality services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services. SydWest Multicultural Services’ mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes. Our Vision is to create an inclusive society where all people have equal opportunities to grow and thrive.
Job Description
PURPOSE OF THE ROLE
The Customer Service Officer - Reception (CSO) is part of the organisation's Corporate Services Team and is the first point of contact for client enquiries and incoming calls. The primary role is to manage our reception center. The CSO will support the Office Manager through a variety of tasks related to organisation and communication. This position will perform the full range and a wide variety of administrative support services to ensure effective and efficient day to day operations across the organisation.
OUR BENEFITS
Free exercise classes, twice a week (eligible from the first day of employment).
Salary sacrifice packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay and $2,650 for meals and entertainment.
Community Services Portable Long Services Leave for employees
Health & Wellbeing benefits
DUTIES & RESPONSIBILITIES
Respond to phone, email, and in-person enquiries in a professional and timely manner.
Greet, welcome, and direct visitors appropriately while managing sign-in procedures and issuing visitor badges.
Ensure visitors sign in/out and follow site safety procedures.
Maintain a safe, tidy, and welcoming reception/front-of-house area at all times.
Operate telecommunication systems and manage incoming and outgoing mail and correspondence.
Manage meeting room bookings and day-to-day scheduling systems.
Manage the reception inbox and forwarding email accordingly.
Provide administrative assistance to teams as needed.
Monitor and order office supplies
Coordinate couriers, postal services, and deliveries
Assist with catering coordination for meeting or events
Liaise with cleaner, contractors, and service providers when required
Process payments, registrations, and service requests in accordance with organisational policies.
Maintain accurate digital and physical records using CRM and internal software systems.
Provide updates, reminders, and relevant notices to clients and stakeholders as required.
Liaise with your manager regarding technology, system, or operational issues.
Participate in team meetings, including minute-taking, and contribute to continuous improvement initiatives.
Support colleagues during busy periods and ensure continuity by documenting and communicating key actions or irregularities.
Present a positive image of the organisation through professional conduct and appearance.
Demonstrate empathy, cultural sensitivity, professionalism, and commitment to workplace health, safety, and positive team collaboration.
Desired Skills and Experience
ESSENTIAL CRITERIA
Minimum 2 years' experience in reception or similar role.
Excellent interpersonal, communication (verbal and written) and client service skills.
Professional phone manner.
High level application skills in the use of Microsoft Office programs.
Attentiontodetailandhighlevelofaccuracy.
Working knowledge of emailing, researching, faxing, photocopying, scanning, filing and other reception duties.
Knowledge of office management systems and procedures.
Well-developed organisational skills.
Excellent time management skills and ability to multitask and prioritise work.
Stress management skills.
Ensure confidentiality and discretion to all service matters and staff/client information.
YOUR KEY ATTRIBUTES FOR THE ROLE
Resilience and Courage
Always be calm and act constructively in highly pressured and unpredictable environments;
Give direct & honest response;
Accept criticism of own ideas and respond in a thoughtful and considered way;
Continue toward goals in the face of difficulty and adversity.
Orientation and Self Management
Maintain focus on goals;
Independently pursue business objectives in an organised and efficient manner;
Priortise work tasks to meet job responsibilites;
Minimise work flow disruptions to complete high quality work within a specified time frame.
Good communication and listening skills to ensure professionalism and correct information is provided.
Flexibility
Adapt effectively to changing plans and priorties;
