SydWest Multicultural is a not-for-profit organisation which is committed in providing a broad range of services across Greater Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offers flexible and integrated services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services.
Job Description
KEY PURPOSE
The Case Coordinator, In-home Aged Care, is part of the organisation’s Aged Care Services team. The position consults and works with consumers, their carers, service providers and the Aged Care Services team to provide integrated high-quality services and case management, where required, in accordance with funding and legislative requirements. Critical to the success of this role is to work under the consumer directed care model, within a person-centred, customer focused and rights-based active service framework to maximise consumer wellbeing and choice whilst maintaining an allocated caseload of Support at Home Packages to a high standard.
KEY ACCOUNTABILITIES
Provide exceptional quality and Person-Centred Customer Service to Support at Home clients
Provide Intake, Assessment, Care Planning & Care Review Support to SydWest’s Support at Home clients
Promote wellness and reablement of Support at Home clients
Ongoing monitoring of clients and ability to respond timely to their changing needs
Develop, manage, and closely monitor clients’ budgets within Aged Care Guidelines & Principles
Promote a positive & professional image of SydWest to internal & external customers
Network & Strategically Collaborate with internal & external stakeholders
Ensure all reporting & documentation requirements are completed & submitted in a timely manner at all times
Adhere to Policies & Procedures related to the work being undertaken in order to ensure own & others safety in the workplace;
Desired Skills and Experience
ESSENTIAL REQUIREMENTS
Bilingual Desirable
Relevant qualifications in Community Services or at least 2 years’ experience managing home care consumers.
Experience in creating personalised support plans with customers which are realistic and sustainable
Knowledge and awareness of the Aged Care Strengthened Standards and the Aged Care Quality & Safety Commission and their purpose
Commitment and understanding of the needs of seniors from a culturally diverse background
Demonstrated values of integrity, professionalism, and teamwork with a commitment to risk management, quality and continuous improvement
Exceptional time-management and organisational skills, and capacity to identify, initiate and successfully manage priorities and to deliver high quality products within agreed timeframes, with attention to detail
High level of computer literacy
High level verbal & written skills
Current NSW drivers’ licence and access to a fully comprehensive insured and registered vehicle
Current National Police check or willingness to obtain one
Current Working with Children check or willingness to obtain one
Current driver’s licence and access to a full registered motor vehicle.
